Product help
How can we help?
Find factual guidance for uploading images, improving results, downloading files, managing browser storage, using batch access, and understanding Clipo's current safeguards.
Help guidance updated: July 14, 2026
Browse help topics
Upload an image
Check accepted formats, per-file size, dimensions, batch limits, and validation behavior.
Supported images and limitsImprove removal quality
Use a clear source image, adjust Edge feather, inspect the comparison, and review reliability warnings.
Read edge guidanceProduct photos
Use background removal for marketplace listings, catalogs, storefronts, and clean ecommerce PNG exports.
Product photo guideProfile pictures
Create cleaner portrait cutouts for avatars, resumes, profile pages, and social accounts.
Profile picture guideTransparent PNG exports
Understand transparent backgrounds, checkerboard previews, cutout PNGs, full-size PNGs, and alpha masks.
Transparent PNG guideFind or delete results
Understand browser-saved results, temporary page memory, individual deletion, and clearing all local results.
Where results are storedTroubleshoot a problem
Recover from rejected uploads, timeouts, cancellations, partial batches, missing results, and blocked downloads.
Troubleshooting stepsSign-in and batches
Process one image without sign-in or use Google sign-in for a batch of up to 10 supported images.
Open the upload toolPrivacy and service rules
Review image handling, browser storage, operational data, acceptable use, and privacy choices.
Read the Privacy NoticeAccessibility and reporting
Review implemented accessibility measures, known barriers, and the current status of support intake.
Accessibility StatementQuick answers
Why was my file rejected?
The file may use an unsupported type, exceed a size or decoded-image safety limit, contain multiple frames, be empty or corrupted, or have content that does not match its declared image type.
Why do I need Google sign-in?
Anonymous visitors can process one image at a time. Google sign-in unlocks the current multi-image batch workflow; it is not required for a single image.
Where is my result stored?
The original and generated result files are normally saved in IndexedDB in this browser. If storage is unavailable, the result may remain only in page memory and disappear after reload or close.
What can I download?
A successful result offers a trimmed transparent cutout, a full-size transparent PNG, and an alpha mask for review or manual touch-up.