Step-by-step recovery

Troubleshoot Uploads and Downloads

Match what you see to a problem below, then work through the checks in order. These steps reflect the current Clipo web workflow.

Troubleshooting guidance updated: July 14, 2026

The image is rejected before processing

  1. Use a genuine JPEG, PNG, or single-frame WebP. Renaming an extension does not convert the file.
  2. Keep each file under 10 MB and within 12,000 pixels on either side and 40 million decoded pixels.
  3. Open and export the image again from a trusted editor if it may be empty, corrupted, truncated, animated, or encoded with the wrong declared type.
  4. For a signed-in batch, use no more than 10 files and keep the combined size under 50 MB.

Multiple images ask for Google sign-in

  1. Anonymous use supports one image at a time. Select one file to continue without signing in.
  2. Sign in with Google before selecting a batch. If the session has expired, sign in again and reselect the files.
  3. A signed-in batch can contain up to 10 supported images; sign-in does not raise the per-file or total-size limits.

Processing fails, times out, or is rate-limited

  1. Keep the page open, check the connection, and retry once. A processing timeout is currently 30 seconds unless the deployment is configured differently.
  2. If Clipo says it is temporarily unavailable, wait briefly before retrying. Repeated immediate attempts can continue to fail or reach a rate limit.
  3. For a batch, try one image at a time to identify a difficult or invalid source file.
  4. If an on-screen error does not include a reference code, report the exact message shown instead of inventing one.

Processing was cancelled

  1. Cancellation stops the active request and removes any results saved during that cancelled attempt.
  2. The selected images remain on the upload screen, so adjust Edge feather if needed and choose Remove background again.
  3. Leaving the page or starting another navigation can also abort an in-flight browser request.

Only part of a batch appears

  1. A batch can contain both successful and failed items. The result page currently opens the successful items only.
  2. Compare the result names with the files you selected, then retry any missing images individually.
  3. The current result route does not preserve the failed-file explanation after navigation. This is a known product limitation, not proof that every selected file succeeded.

A saved result is unavailable

  1. Open the result in the same browser profile and on the same site origin where it was created.
  2. A result disappears if it was deleted, all Clipo results were cleared, or the browser's site data was removed.
  3. When IndexedDB is unavailable, Clipo uses temporary page memory. The result can then disappear after reload, tab close, or navigation.
  4. Process the original image again if the local record is no longer available; the result URL alone cannot restore its files.

A transparent PNG or mask will not download

  1. Keep the result page open and try the Cutout PNG, Full-size PNG, or Alpha mask link again.
  2. Check whether the browser blocked or redirected the download, and confirm that downloads are allowed for this site.
  3. If the result is using temporary memory, download before reloading or closing the page.
  4. If only the alpha mask link is absent, the stored result does not contain a mask. Reprocess the source image to create a fresh result.
Retry an imageLearn about saved results